Eight role-specific inboxes, staffed by the engineers and operators running the infrastructure — not by an outsourced helpdesk. PGP-signed replies for anything sensitive; our public key is published and cross-verifiable.
Pick the inbox on the left, compose on the right. Your reply-to is the only thing we route on — no account required.
Legal paperwork goes to a real, published address. Sensitive mail goes through our PGP key — the same one we use to sign our warrant canary.
For anything involving credentials, identifiable persons, legal claims or security vulnerabilities, please encrypt with our published PGP key. Fingerprint:4DCF 5D6D 10AF F2AA 47E2 070E A62A EDAF 647E E3E6
Verify the key against four independent channels — see the PGP key page. Our replies are signed with the same key so you can confirm authenticity.
If we miss our stated SLA, this is how to punch through the queue — in order.
ESCALATE — over SLA. A senior engineer sees it at the next queue sweep (every 15 min, business hours).< 1 h, 24/7.security@ if adjacent.No support phone number — by design. Voice calls make bad audit trails, don't enforce identity verification, and encourage social engineering. Every exchange with us is written, and — for anything sensitive — PGP-signed.